Using call recording services can help your business in many ways. You can better understand customer conversations, keep track of important information, monitor employee calls and much more! Not everything in business is about sweeping, drastic changes. Sometimes, hiring a phone recording service can help you achieve remarkable business growth.
You would be amazed at how beneficial these services are and how effectively they can help your organisation grow. We recommend using our sales qualification checklist to assess whether call recording services could be the right choice for you. And here are five ways call recording for businesses can improve their customer service and increase their overall productivity.
1. Save money and time by taking control of company-owned mobile devices
A call recording service helps you effectively manage company-owned mobile devices used by your employees. These services allow you to regulate, record and document all calls and SMS on these devices in the CRM.
These services also help you manage incoming and outgoing calls. Plus, they eliminate the need for companies to spend a fortune on full-time in-house staff.
2. Optimise customer satisfaction
Thanks to the widespread use of mobile phones and faster internet connections, communication has gone digital. Today, more and more customers are interacting with businesses through smartphones. Mobile call recording services help organisations record customer calls and better understand customer needs, wants, and expectations.
Businesses can leverage this information to learn whether or not customers are happy, uncover gaps, and understand conversation pain points. In addition, they can coach their employees based on this information and perform better follow-ups.
3. GDPR Compliance
Call recording services enable businesses to comply with legal, industry and service-level compliance guidelines and stay on the right side of the law.
Specialised cloud-based mobile call recording services work closely with company policies and industry regulations. They ensure that all mobile conversations (voice and text) are correctly recorded and archived. In addition, they follow industry best practices and ensure that crucial business information and employee privacy remain fully protected.
4. Increases Sales Effectiveness
Mobile phone recording services can provide your management with the necessary assistance. They give you valuable information such as the needs of your target audience, customer perception of your brand, and the strengths and weaknesses of products and services.
Your sales department can leverage this information from recorded phone calls to improve products and services, meet customer expectations, increase sales and revenue, and ultimately improve business growth.
5. CRM integration
Specialised call recording services offer impressive integration of call recording into your CRM. There are several advantages to having a CRM with call tracking features.
For example, integrating CRM into a company allows organisations to reduce data entry errors during phone calls by automatically documenting incoming and outgoing calls and messages to and from company profiles. In addition, having a record of all your previous calls in your CRM library can be a great way to coach new managers on conducting phone calls with customers.
There are many more reasons why large and small companies choose to use call recording services – they could be just what your company needs to take it to the next level!